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Refund & Cancellation Policy

Effective Date: 24 July 2026

At Dr. Priyanka Deshmukh Wellness, customer satisfaction is our priority. This Refund & Cancellation Policy explains the terms under which orders may be cancelled, returned, or refunded. By placing an order on our website, you agree to the terms outlined below.

1. Order Cancellation

Orders can be cancelled only before they are processed or dispatched.

If your order has already been shipped, it cannot be cancelled. You may contact our customer support team for assistance if you have any concerns regarding your order.

2. Cancellation by Us

We reserve the right to cancel any order due to reasons including but not limited to:

  • Product unavailable or out of stock.
  • Incorrect pricing or technical errors.
  • Payment failure or suspected fraudulent activity.
  • Incomplete or incorrect customer information.

If your order is cancelled by us after payment has been received, the full amount paid will be refunded to your original payment method.

3. Refund Eligibility

You may be eligible for a refund under the following circumstances:

  • You receive a damaged product.
  • You receive the wrong product.
  • Your order is cancelled by us before dispatch.
  • The product is lost in transit and cannot be delivered.

To request a refund, please contact us within 48 hours of receiving your order and provide your order number along with relevant photographs (if applicable).

4. Non-Refundable Items

For hygiene, safety, and quality reasons, the following items are generally not eligible for return or refund unless they are damaged, defective, or incorrectly delivered:

  • Opened or used skincare products.
  • Products damaged due to improper handling by the customer.
  • Products purchased during special promotions or clearance sales (unless defective).

5. Refund Process

Once your refund request is approved, the refund will be initiated to the original payment method used during purchase.

Refunds are generally processed within 5–10 business days, depending on your bank or payment provider.

6. Return Process

If a return is approved, we will provide instructions for returning the product.

The returned product must be unused, in its original packaging, and accompanied by all accessories, labels, and invoices, wherever applicable.

7. Exchange Policy

Product exchanges are available only if the product received is damaged, defective, or incorrect.

Exchange requests should be reported within 48 hours of delivery.

8. Failed or Duplicate Payments

If your payment is deducted but the order is not confirmed due to a technical issue, the amount will normally be reversed automatically by your bank or payment provider.

If the amount is not reversed within the expected timeframe, please contact us with your payment details for assistance.

9. Contact Information

If you have any questions regarding this Refund & Cancellation Policy or need assistance with a refund request, please contact us:

Business Name: Dr. Priyanka Deshmukh Wellness

Email: info@priashawellness.com

Phone: +91 99676 66015

Policy Updates

We reserve the right to modify or update this Refund & Cancellation Policy at any time. Any changes will be effective immediately upon publication on this page.

Acceptance

By placing an order through our website, you acknowledge that you have read, understood, and agreed to this Refund & Cancellation Policy.